How To Set CSAT Settings For Website Chatbot

CSAT, or Customer Satisfaction Score, is a metric used to measure customer satisfaction with a company's products or services. Create a simple survey question, often using a scale (e.g., 1 to 5 or 1 to 10) to gauge satisfaction. A common question is, "How satisfied are you with our service?"

STEP 01

Go to the Dashboard and click the Publish icon on the side menu bar.

STEP 02

Click on the Advance Setting Option.

STEP 03

Enter a Text in the Question Field.

STEP 04

Click on the Add button to Add a Question.

STEP 05

If you want to remove a question you can click on the Remove button.

STEP 06

Click on the Toggle button to Enable the setting.

STEP 07

Click on the Save button.

STEP 08

Go to the Chatbot and type any keyword then you will show a text response with CSAT Thumbs icons.

STEP 09

When I click on the Thumbs Up/Down Emoji you can give a rate and click on the Submit button.

STEP 10

Click on the Analytics Screen.

STEP 11

You May See a LAST 5 CSAT FEEDBACKS.