How to create media Carousel templates for WhatsApp?

WhatsApp allows you to send media carousel templates — a powerful way to showcase multiple products, services, or offers in a visually engaging format. With Botsify, you can easily create and manage these templates.

What Are Media Carousel Templates?

A carousel template is a scrolling gallery of images, each with its own title, description, and call-to-action button.

• Perfect for e-commerce catalogs, promotions, product showcases, or service highlights.
• Each carousel item can link to a different page, making it interactive and user-friendly.
• Templates can include personalization variables (like {{name}} or {{order_id}}) to make the messages more dynamic.

How to Create a Media Carousel Template

Step 1: Go to Deployment Settings

1. Inside Botsify, navigate to your Agent Dashboard.

   

2. Click Deploy.

 3. Select WhatsApp as your deployment platform.

 

Step 2: Create a Carousel Template

1. Click on Message Templates.

   

2. Choose Media Carousel Template.

   

3. Upload multiple images for your carousel.

   

4. For each image:
   • Add a title and description.
   • Set a call-to-action button (e.g., “Buy Now,” “Learn More,” or link to an external page).

Step 3: Add Personalization (Optional)

Use variables such as:

• {{first_name}} → Greet the user by name.
• {{product_name}} → Show customized product details.
• {{tracking_link}} → Share user-specific links.

Step 4: Submit for WhatsApp Approval

Since WhatsApp requires approval for all message templates:

1. Save and submit your template.

2. WhatsApp will review and approve (or request edits).

   

3. Once approved, you can start sending carousel messages.

Example Use Cases

1. E-Commerce: Show multiple products with "Buy Now" buttons.
2. Real Estate: Display properties with “View Details” links.
3. Travel Agency: Highlight packages with “Book Now.”
4. SaaS/Services: Showcase plans or features with “Try Demo.”

✅ Pro Tip: 

Always keep your template content clear, engaging, and compliant with WhatsApp’s policies to improve approval chances.