What are Media Blocks OR How to Create Media Blocks.

Sometimes, plain text isn’t enough. You may want your agent to showcase products, services, or options in a visual, interactive way. That’s where the Image Carousel comes in.

An image carousel is a horizontal set of cards with images, titles, and action buttons. It allows users to scroll through multiple options and interact with them directly.

Where Can You Use Carousels?

Carousels are supported across most modern messaging platforms and channels:

✅ Website widget
✅ WhatsApp
✅ Instagram
✅ Messenger

❌ Telegram and SMS (these platforms do not support carousels)

How It Works:

You don’t need to click around in the UI. Just tell your AI agent in chat what you want, and it will create the carousel for you.

For example, you could type:

“Make a carousel with 3 product cards.
Card 1: Red Sneakers → Buttons: ‘Buy Now’, ‘View Details’
Card 2: Blue Hoodie → Buttons: ‘Buy Now’, ‘Add to Wishlist’
Card 3: Smartwatch → Buttons: ‘Buy Now’, ‘Compare Features’”

The agent will then:

• Upload and attach the images you provide (product photos, service options, visual menus, etc.)
• Add buttons to each card (up to 3 per card).
• Configure the button actions, such as:
  
  • Triggering an API call (external system or MCPs).
  • Opening an external link.
  • Moving the user to a different agent flow. 

Example Use Case:

Imagine you’re running an e-commerce store and you want to display your latest collection.

In chat, you might say:

“Create a carousel with 3 products.
Product 1: Image = Red Sneakers → Buttons: Buy Now, View Details
Product 2: Image = Blue Hoodie → Buttons: Buy Now, Add to Wishlist
Product 3: Image = Smartwatch → Buttons: Buy Now, Compare Features”

Your agent instantly builds this scrollable carousel for users.
They can swipe through the items and take action with just one tap.

Why Use Carousels?

✨ Visual-first engagement → Images capture attention faster than text.
✨ Better decision-making → Present multiple options in a compact way.
✨ Seamless actions → Buttons connect users instantly to your flows, APIs, or websites.

Pro Tip 💡

Use carousels for:

• Product catalogs
• Service packages
• Event promotions
• Interactive menus

Keep the number of cards reasonable (3–7 is ideal) so users aren’t overwhelmed.

🔗 With Agentic Botsify, setting up an image carousel is as simple as defining images, attaching buttons, and letting your agent do the rest!