Making button blocks for your chatbot

Buttons allow you to add interactive call-to-actions to a particular chatbot response. Unlike quick replies (which disappear after the user clicks them), buttons stay visible with the message and provide persistent options to guide users.

Key Differences Between Buttons and Quick Replies

• Buttons: Permanent options attached to a message. Users can click them anytime after the message is shown.
  
  
• Quick Replies: One-time options that disappear after being used.

Adding Buttons to a Response

When creating or editing a response in your Agent:

1. Choose the message where you want to attach buttons.
2. Define the button text (what the user will see).
3. Define the button action:
   
   • Redirect to a flow inside your agent.
   • Open an external link (e.g., website, signup page, or resource).
   • Trigger a specific condition or agent prompt.

Example Prompts for Adding Buttons

You can instruct your agent with simple prompts such as:

• “Add a button to this response that takes the user to the Pricing flow.”
  
• “Add a button called ‘Visit Website’ that opens https://yourwebsite.com.”
  
• “Add two buttons: one for ‘Book a Demo’ and another for ‘Contact Support’.”
  
• “On the welcome message, add a button to switch language to Spanish.”
  

✅ Pro Tip:

Use buttons when you want structured, consistent navigation for users (like menus, demos, or links), and quick replies when you want short, conversational choices that vanish once used.