How to use human help in Botsify?

Even the smartest AI agent may sometimes need to hand over a conversation to a human. With Agentic Botsify, you can easily set up Human Help so your agent notifies you when a user insists on speaking to a real person.

Step 1: Add Your Email for Human Help

Go to your Agent Settings and add the email address where you want to receive notifications.

Example:

• Add [e-mail]
  
• Or add multiple team members (comma-separated)

Step 2: Teach Your Agent to Escalate

Simply tell your agent something like:

If the user asks for human help or insists on speaking with a person, send a notification email to [e-mail].

Now whenever the bot detects such intent, it will send you an email immediately.

Step 3: Get Notified Instantly

Whenever a user triggers Human Help, you’ll receive an email with:

• The user’s message
  
• The conversation context
  
• A direct link to jump in and take over

Pro Tips

• Use phrases like “talk to a human,” “real agent,” and “customer service” to train the AI when to escalate.
• Add multiple fallback emails for different departments (e.g., sales@..., support@...).
• Combine this with office hours rules — so after-hours requests are handled by AI, and working hours by humans.

✅ Summary:

• Add your email address in Agent Settings.
• Ask your agent to notify you or email you when someone requests a human.
• Get real-time email alerts so you can take over important conversations instantly.