WhatsApp Business API – Botsify Help Center

Prerequisites

– Meta Developer account —

– Meta Business Portfolio —

– Meta App with WhatsApp product added — go to My Apps → Create App → Business, then click Set Up on the WhatsApp tile

Connecting the Number to Your WABA

Once your phone number is verified:

The number becomes linked to your WhatsApp Business Account (WABA)

You gain access to key API credentials:

· Phone Number ID

· WhatsApp Business Account ID

· Access Token — used to authorize API calls

You can now use this number to send and receive messages using the WhatsApp Cloud API or the on-premises API.

01 Access Token

Create a System User to generate a permanent token.

1. Go to Meta Business Settings → Users → System Users.

2. Click Add, set role to Admin, click Create System User.

3. Click Assign Assets → Apps. Select your app, enable Full Control, save.

4. Click Generate New Token. Select your app, set expiry to Never.

5. Enable: whatsapp_business_messaging and whatsapp_business_management.

6. Click Generate Token. Copy it — shown only once.

Ref: WhatsApp Access Tokens

02 Phone Number ID

1. Go to WhatsApp → Phone Number add new Phone number

2. Copy the Phone Number ID shown on the page.

Ref: Get Started — Meta Docs

03 WhatsApp Business Account ID

1. On the same WhatsApp → Whatsapp Account page.

2. The WhatsApp Business Account ID is displayed below the Phone Number ID.

3. Copy and retain it for later use.

Ref: Get Started — Meta Docs

04 App ID & App Secret

1. developers.facebook.com/apps—open your app.

2. In the left sidebar, click App Settings → Basic.

3. The App ID is displayed at the top of the page. Copy it.

4. For the App Secret, click Show (you may need to re-enter your Facebook password). Copy it.

→ App Dashboard → App Settings → Basic → App ID / App Secret

⚠ Never expose the App Secret in client-side code or public repositories.

05 Webhook Configuration

Two values are required:

CONFIGURE THE WEBHOOK

1. In your app, click WhatsApp → Configuration in the left sidebar.

2. Under Webhook, click Edit.

3. Enter your Callback URL and Verify Token.

4. Click Verify and Save. Meta sends a GET request — your server must respond with the hub.challenge value.

→ App Dashboard → WhatsApp → Configuration → Webhook → Edit

⚠ The Callback URL must use HTTPS with a valid SSL certificate. HTTP will be rejected by Meta.

ENABLE EVENTS

1. After saving, click Manage next to Webhook Fields.

2. Find messages and click Subscribe. Also subscribe to message_template_status_update if needed.

3. Click Done.

⚠ Without subscribing to webhook fields, you will not receive any incoming message events.

Quick Reference

Credential	Where to Find It
Access Token	Business Settings → Users → System Users → Generate New Token
WhatsApp Phone Number	WhatsApp → Phone Number -> Add Phone Number
Phone Number ID	WhatsApp → Phone Number -> Select Number
WhatsApp Business Account ID	WhatsApp → Whatsapp Account -> Select Account
App ID	App Settings → Basic — top of the page
App Secret	App Settings → Basic → click Show
Webhook Callback URL	Your server URL — entered in WhatsApp → Configuration → Webhook → Edit
Verify Token	Your own string — entered in WhatsApp → Configuration → Webhook → Edit

developers.facebook.com/apps · business.facebook.com/settings

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