Set bot offline hours according to your working hours

Sometimes you may want to pause your agent without disconnecting it completely from your platforms. For example, during non-working hours, weekends, or when you want human agents to handle conversations.

Turning Off Your Agent

• You can temporarily turn off the agent.
• Even when it’s off, it will remain connected to your platforms (e.g., website, WhatsApp, Messenger, etc.), but it won’t respond during that period.

Auto On/Off Scheduling

Instead of manually turning your agent on and off, you can set a schedule:

1. Select the days of the week when the agent should be active.
2. Choose specific times when it should automatically turn on or off.
3. Set the timezone so the schedule works correctly for your business hours.

Example Use Cases

• Business Hours Only → Active Monday–Friday, 9 AM–6 PM.
• Weekend Break → Turned off Saturday and Sunday.
• Night Support Pause → Disabled from midnight to 7 AM.

✅ Pro Tip:

Use scheduling to provide a seamless experience—let your agent handle conversations during business hours and switch to “off” mode when you prefer human support or downtime.