How to add menu options in your Agent?

Your chatbot’s menu options make it easier for users to quickly access important features, links, or actions. In Botsify, these menu options appear:

• On your website chatbot: at the top-right corner.
• On Messenger: right beside the chat area.

This helps your users navigate better, find answers faster, and take actions without typing.

What Can Menu Options Do?

Menu options are versatile and can serve multiple purposes, such as:

• 🔗 External Links — Send users to your website, pricing page, FAQs, or any other resource.
• 📂 Show Internal Menus — Open the chatbot’s main menu or sub-menus.
• 🌍 Change Languages — Example: add a menu option that switches your chatbot to Spanish or French.
• ⚡ Trigger Actions — Redirect users to specific agent instructions, like “Book a demo” or “Talk to support.”

How to Add Menu Options:

Step 1: Open Agent Settings

Go to your Agent Settings inside Botsify.

Step 2: Add Menu Options

Find the Menu Options section and add the items you want. For each option, you can choose:

• A title (what the user sees)
• An action (link, show menu, change language, or custom command)

Step 3: Save & Test

Once saved, refresh your chatbot on your website or Messenger. The menu options will appear for users right away.

Example Use Cases

1. Business Website Agent:
   
   • Home
   • Pricing
   • Contact Us
   • Change Language → Español
2. E-commerce Agent:
   
   • Track Order
   • View Cart
   • Shop Categories
   • Customer Support
3. SaaS Product Agent:
   
   • Book Demo
   • Documentation
   • Billing Support
   • Switch Language

✅ Pro Tip:

You can combine menu options with quick replies to create a smooth hybrid navigation system — menus for static options, and quick replies for contextual suggestions.