How to use LiveChat?

Agentic Botsify lets you take over conversations from your AI Agent anytime using the Livechat feature.

Step 1: Access Livechat

From the left-hand navigation, click on Livechat.
This opens a single, unified UI where you can chat with your users in real time.

Step 2: Switching From AI to Human

• As soon as you start chatting, the agent is turned off for that user, so it doesn’t interfere in the middle of your conversation.
• After 30 minutes of no response, the conversation automatically becomes active for the agent again.
• You can also manually turn the agent back on/off using the toggle button at the top of the conversation.

Step 3: Extra Tools for Better Conversations

Inside Livechat, you can also:

• View attributes of the user to understand their context.
• Use the sentiment analysis bar to quickly gauge the user’s mood.
• Filter conversations for easy navigation.
• Assign conversations to specific team members to collaborate better.

✅ Livechat ensures a smooth handoff between your AI Agent and your human help—so your users always get the right balance of automation and personal touch.