Quick replies are predefined response buttons that appear under a chatbot’s message. They help guide users by giving them easy options to choose from instead of typing everything out.
In the previous Botsify system, you could add quick replies through the interface for each message. This worked well but required manual setup.
With Agentic Botsify, you don’t need to manually design these anymore. You can simply ask your AI assistant to add quick replies to any step in the chatflow — and it will handle the rest.
Adding Quick Replies:
Example 1: Adding Quick Replies to the Greeting Message
Tell your AI assistant:
Set my greeting message to: "Hey, how can I help you today?"
Add quick replies: "Main Menu", "Talk to Support", "Pricing Plans"
Your agent will now greet the user with the message and show those quick reply buttons right below it.
Example 2 — Adding Quick Replies to Any Step
If you already have a message and want to add quick replies to it, just say:
In the step where the bot asks about services, add quick replies:
- "Book a Session"
- "See Pricing"
- "Contact Support"
Example 3 — Updating Quick Replies
Need to change them later? Just tell your AI:
Update the quick replies for the first message to: "Explore Plans", "Get Support"
When to Use Quick Replies
Quick replies work best when you want to:
- Give users a menu-like navigation option (e.g., Main Menu).
- Keep conversations simple by reducing typing.
- Drive users to specific actions or flows (like booking, pricing, or FAQs).
- Ensure users don’t go “off-track” during important flows.
✅ Summary:
- Quick replies = shortcut buttons under chatbot messages.
- Old way: added manually in the interface.
- New way: simply tell your AI assistant to add or update quick replies at any step.
- Use them to guide users smoothly through your chatflow.
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